Multi-Unit Sales and Operations Manager: Role, Expectations, and Responsibilities

Who we are:

Empire Portfolio Group™ was founded in 2013 with a vision to develop strong brands and supercharge their long-term growth. In an increasingly crowded and competitive industry, our team not only outperforms the norm but most importantly prioritizes making differences in team and studio members' lives.

Headquartered in New York City, Empire Portfolio Group is a leading Area Representative and franchisee of Orangetheory Fitness. The Company owns, operates and supports 140+ Orangetheory Fitness studios across DC, Connecticut, Maine, New Hampshire, New Jersey, New York, North Carolina, South Carolina, Vermont, and Virginia.

Who we’re looking for:

The Multi Unit S/O Manager role within Empire Portfolio Group is the acting Manager over multiple Orangetheory locations. They oversee all sales operations including the Sales Managers in each location and Operations Managers. The role has autonomy in ways of motivating and leading their teams to success which includes meeting monthly KPIs. An ideal person utilizes problem-solving skills, critical thinking, and excellent judgment under pressure.

Personal Attributes:

Entrepreneur mindset with ability to think and problem solve creatively
Strong communication and collaboration skills – both written and verbal
Attention to detail and ability to establish effective working relationships with staff
Multi-tasker with minimal supervision
Proven flexibility and willingness to handle various tasks independently and to meet deadlines
Leadership Skills: Able to motivate, discipline, and resolve conflict
Ability to source, train and develop talent on sales and fitness teams

Education Requirements:

Bachelor’s degree
3-5 years of managerial experience ideally in a fitness setting.

Role Responsibilities/Duties

Lead teams to generate new business via lead generation and new member conversions
Source, recruit and train all Sales Managers and Operations Managers
Manage and direct Operations Managers to high priority needs regarding the upkeep and maintenance of facility, equipment and IT.
Set and meet sales goals
Allocate time in all studios based on the managerial needs of the locations
Review and educate Sales Managers and Operations Managers on individual and studio’s KPIs
Staff development
Execute progressive disciplinary actions when necessary
Schedule and plan education workshops
Assist Fitness Manager with coach evaluations as needed
Payroll, Commissions and Timecard reconciliation
Maintaining high customer service scores reflected in NPS

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee

Physical Demands:

Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities: Ability to lift a minimum of 2 pounds to a maximum of 20 pounds unassisted; able to sit, stand, stoop, walk, stretch, reach frequently; moderate range of body motions.

Beyond The Paycheck:

Complimentary services and employee discounts with Orangetheory Fitness and Relive Health
Empire cares about you—we offer access to free mental health counseling
Discounts on theme parks, travel, movies, etc. through LifeMart and TicketsAtWork
Pre-tax commuter benefit plan to save on public transportation to/from work

Our Mission: To bring out your best life through inspiring, motivating and exceptional moments

Vision: To be the premier wellness portfolio that supercharges everyday life

Values: Happy, Hungry, Humble, Healthy & Human

Salary: 75k base plus bonus potential (up to 20K) Total Potential Earnings: 95k

Benefits:

· 401(k)

· Medical, Dental and Vision insurance

· Employee discounts

· Health savings account

· Paid time off

· Professional development assistance

EEO Statement: Empire Portfolio Group is an equal opportunity employer and will not discriminate against any applicant or employee on the basis of age, race, color, religion, sex, national origin, disability, sexual orientation, gender identity, ancestry, marital status or other classification prohibited by applicable local, state or federal laws. This policy is applicable to hiring, termination, compensation, schedules, discipline, working conditions and all other aspects of employment. As an employee, you are expected to honor this policy and to take an active role in keeping harassment and discrimination out of the workplace. We are happy to work with otherwise qualified disabled employees in order to accommodate limitations, in accordance with the Americans with Disabilities Act (ADA). It is up to the employee to approach the office manager with this request and provide medical proof of his or her needs upon the Company’s request.

Compensation: $75,000.00 - $95,000.00 per year

Jobs That Make a Real Difference

About Us

Orangetheory is a science-based, full-body workout that uses technology to measure performance so members can prove they are improving. In a 60-minute class, led by a highly trained and certified coach, members target at least twelve minutes in the Orange Zone to raise their heart rate and charge up metabolism. The result is an increase in calorie burn post-workout, backed by the science of excess post-exercise oxygen consumption (EPOC). After twelve minutes of hard work in the Orange Zone, your body burns additional calories as you recover over the next 24 hours.

Our Philosophy

For us, physical fitness transcends weight loss and bikini season. Fitness is a way of life -- in fact, our brand purpose is to help people live longer, more vibrant lives. When we help our members to put in the work at our studios, they will experience benefits in their day-to-day. They will be physically stronger, but beyond that, they will notice improvements to their mood, cognition, sleep, and overall happiness and quality of life. This workout actually changes your body at the cellular level and has been known to help members through disease, chronic illness, depression, and even heartbreak and the loss of loved ones. They’ll simply have the energy to play with their grandchildren, run a 5K, or go hiking. When we can help our members to take care of their body and mind, amazing things can happen. More Orangetheory, More LIFE.

Diversity, Equity and Inclusion

Orangetheory is committed to encouraging, facilitating and upholding an environment centered on diversity, equity and inclusion across every facet of the Orangetheory brand. We will work to create a sustainable culture that supports a healthy space for learning and growing, valuing and empowering every employee, inspiring a diverse franchise network, and uplifting the members and communities we serve. Click here to see more about Diversity, Equity and Inclusion at Orangetheory.

_{Acknowledgement *}

_{I understand that I am applying for a position with an employer that is an independently owned and operated Orangetheory® Fitness franchisee, not the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF). With respect to any position with a franchisee, I understand and agree that any information I provide in this application will be submitted directly to the independent franchisee, who is solely responsible for all employment related matters in their studio. This means, among other things, that the independent franchisee is solely responsible for and unilaterally makes all decisions concerning my employment, including hiring, firing, discipline, supervision, staffing and scheduling. OTFF will not receive a copy of my application, will have no control over whether I receive an interview and/or am ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisee’s employees. If I am hired to work at an independent franchisee’s studio, the independent franchisee, and not OTFF, will be my employer. By submitting my application and resume, I am confirming that I am agreeing and consenting to the foregoing.}

_{Orangetheory values your privacy, so we want to keep you informed as to how your personal information is handled. With respect to the personal information you provided in this application, that information will be submitted directly to the independent franchisee, who is solely responsible for all privacy and data protection matters related to their studio. For any inquiries regarding how the independent franchisee may collect and process your personal information, please refer to that franchisee’s privacy policy or contact them directly. For all other information about how the franchisor, OTF Franchisor, LLC or any of its affiliates (OTFF), may collect and process personal information, please https://www.orangetheory.com/en-us/privacy-policy.}

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